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Store Policies for indias no.1 stationery brand
Account:
Do I have to create an account to make a purchase?
You don't need any registration or account creation to browse through our store. However, you will have to login with your Mobile No. via an OTP to allow us to help.
How can I see my orders?
You can go to the My Orders section on the storefront and see your orders.
Is ordering on your website secure?
Absolutely. We value your privacy and uphold your data to the highest safety standards. All transactions are completely secure and processed with secure paths via reputed payment gateways following global standards. All information is access controlled and cannot be released.
Shipping Policy:
Do you deliver Pan-India?
Yes. We serve more than 28000 pin codes across India.
What are the general shipping or delivery timelines?
We take 24-48 hours to process your order and prepare it for logistics partner to pick-up. The logistics partner takes 3-4 days to deliver the product post pick-up.
What are the shipping charges associated with an order?
The shipping charges for your order will be calculated and displayed at checkout.
How do I track my order?
You can track your orders from our website and separately you will get email and Whatsapp notifications from our logistics partner.
Payments:
What payment methods do you accept?
You can pay for your orders using any of the payment methods below- 1) Cards (visa/Mastercard/Rupay/Discover/Amex) 2) UPI 3) Net Banking 4) Wallets 5) BNPL (Buy Now, Pay later)
Do you offer COD (Cash on Delivery)?
Yes we offer COD. All other online payment methods are available as mentioned in above FAQ.
Will I get automatic refund for failed payments?
Yes. You will get an automated refund into your original payment source within 7-10 working days
What if I have issues with my order?
Please reach out to us from the Whatsapp icon on storefront or contact us with the details mentioned in the "reach out to Us" Section. We will try resolve all your issues on priority.
Privacy Policy:
Last Updated: 01/11/2025
Hi-Friends (“Company”, “we”, “our”, or “us”) operates the website www.hi-friends.com (“Website”), where we offer stationery, school supplies, and office-use products. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use our Website.
By using our Website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following personal information when users interact with our Website:
Full name
Email address
Phone number
Delivery/billing address
No payment card details are collected or stored by us directly. All payments are handled securely by third-party payment gateways you choose at checkout.
2. How We Collect Information
Your personal information is collected through:
Account Registration – when you create an account on our Website.
Checkout and Order Placement – when you place an order or provide shipping information.
No automated tracking technologies, analytics cookies, or marketing cookies are currently used on the Website.
3. How We Use Your Information
We use the collected information for the following legitimate business purposes:
Processing and fulfilling customer orders
Arranging shipping and delivery
Communicating order updates and support information
Managing customer accounts
Sending newsletters or promotional updates (only in the future and only with your consent)
We do not use your personal data for profiling, behavioural advertising, or automated decision-making.
4. Sharing of Personal Information
We do not sell, rent, or share your personal data with any third-party organisations for marketing or analytics purposes.
Your data is not shared with external vendors except where necessary for:
Secure website hosting (Hostinger)
Payment gateway services you voluntarily use during checkout (handled fully on their end)
These providers follow industry-standard security practices.
5. Data Retention
Your personal data is stored for a period of five (5) years from the date of your last interaction with our Website. After this period, the data may be deleted or anonymised in compliance with operational requirements.
6. Your Rights as a User
You have the following rights regarding your personal data:
Right to Access: You may request a copy of your personal information.
Right to Correction: You may correct or update inaccurate information.
Right to Deletion: You may request deletion of your account and associated data.
Right to Opt-Out: You may opt out of newsletters or promotional emails at any time.
To exercise these rights, you may contact us at: [Insert Your Email Address]
7. Cookies and Tracking Technologies
At present, the Website does not use cookies or other tracking technologies for analytics or advertising purposes.
If cookies are implemented in the future, this Privacy Policy will be updated accordingly, and users will be notified.
8. Data Security
We store all customer data on secure servers provided by Hostinger, which follows standard data protection and encryption practices. Access to customer information is restricted and safeguarded to prevent unauthorized use, alteration, or disclosure.
9. International Data Transfers
We do not transfer personal data outside India. All information remains stored on Hostinger’s servers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will always be posted on this page with the revised date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, you may contact us at:
Email: pfactory.6155@gmail.com
Website: www.hi-friends.com
Policy Doccument Maintence Manager
Ms Renu Gangwani
+91-989-999-6135